Refund policy
7-RIGHT OF WITHDRAWAL AND RETURN POLICY
The customer can freely exercise the right of withdrawal on the products purchased, in which case
he must send an explicit declaration to the company's email address (info@jupilo.it) and inform it
of his decision to withdraw from the contract, indicating the order number and the products for
which he intends to exercise the withdrawal.
Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005 and subsequent amendments, the
Customer has the right to withdraw only if the notice of withdrawal takes place within 14
(fourteen) days from the day on which he entered into material possession of the goods delivered.
For the return of the Product, after exercising the right of withdrawal, in the manner indicated in
this article, the customer must return the Product to the company Jupilo' S.r.l.s., using a
carrier of his choice and at his own expense, within 14 calendar days from the date on which
he communicated his decision to withdraw . The deadline is met if the user sends the Product
back before the expiry of the fourteen-day period.
The Product, suitably protected and packaged, must be sent to the following address:
JUPILO' S.r.l.s. at SIS S.r.l.
Via Vaccareccia n.39
00071, Pomezia (RM)
The customer can request a refund only for items purchased on the www.jupilo.it Site. You must
return the items in unused condition, accompanied by the original invoice. Returns will only be
accepted if the labels, original packaging and warranty seals are completely intact. The company
JUPILO' Srls; cannot accept returns without seals, labels or non-original packaging. The customer is
responsible for shipping the returned items and items lost in transit will not be refunded.
Refunds for returned goods will be made within two weeks of receipt of the returned product, using
the same payment method used for the purchase, unless otherwise agreed with the customer.
Defective items will be replaced with the same type of product, subject to availability. Returns can
only be made as described in the instructions on the Site, which in this case will be sent by e-
mail. Items cannot be exchanged or refunded in stores other than the Site.
From the moment in which the goods return to the possession of JUPILO' S.r.l.s., to proceed with
the reimbursement it will be necessary to ascertain that the same asset has not undergone tampering
and / or alterations of any kind such as to compromise a future / immediate resale of the same.
If the returned product is unsellable, the return will not be accepted and the product in question will
be returned at our expense to the rightful owner.
The direct costs of returning the Product are borne by the user and the return of the Product
takes place under his responsibility.
The reimbursement, however, will always be net of any other cost or commission incurred by
JUPILO' S.r.l.s. according to the same sale.
The customer can freely exercise the right of withdrawal on the products purchased, in which case
he must send an explicit declaration to the company's email address (info@jupilo.it) and inform it
of his decision to withdraw from the contract, indicating the order number and the products for
which he intends to exercise the withdrawal.
Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005 and subsequent amendments, the
Customer has the right to withdraw only if the notice of withdrawal takes place within 14
(fourteen) days from the day on which he entered into material possession of the goods delivered.
For the return of the Product, after exercising the right of withdrawal, in the manner indicated in
this article, the customer must return the Product to the company Jupilo' S.r.l.s., using a
carrier of his choice and at his own expense, within 14 calendar days from the date on which
he communicated his decision to withdraw . The deadline is met if the user sends the Product
back before the expiry of the fourteen-day period.
The Product, suitably protected and packaged, must be sent to the following address:
JUPILO' S.r.l.s. at SIS S.r.l.
Via Vaccareccia n.39
00071, Pomezia (RM)
The customer can request a refund only for items purchased on the www.jupilo.it Site. You must
return the items in unused condition, accompanied by the original invoice. Returns will only be
accepted if the labels, original packaging and warranty seals are completely intact. The company
JUPILO' Srls; cannot accept returns without seals, labels or non-original packaging. The customer is
responsible for shipping the returned items and items lost in transit will not be refunded.
Refunds for returned goods will be made within two weeks of receipt of the returned product, using
the same payment method used for the purchase, unless otherwise agreed with the customer.
Defective items will be replaced with the same type of product, subject to availability. Returns can
only be made as described in the instructions on the Site, which in this case will be sent by e-
mail. Items cannot be exchanged or refunded in stores other than the Site.
From the moment in which the goods return to the possession of JUPILO' S.r.l.s., to proceed with
the reimbursement it will be necessary to ascertain that the same asset has not undergone tampering
and / or alterations of any kind such as to compromise a future / immediate resale of the same.
If the returned product is unsellable, the return will not be accepted and the product in question will
be returned at our expense to the rightful owner.
The direct costs of returning the Product are borne by the user and the return of the Product
takes place under his responsibility.
The reimbursement, however, will always be net of any other cost or commission incurred by
JUPILO' S.r.l.s. according to the same sale.